I recently worked with an ABC crew filming episodes for their series The Interrogation Room, analyzing high-profile interrogations. One case in particular – the Chris Watts interview – raised a question that’s relevant far beyond criminal investigation: What brings a seemingly normal person to make a catastrophically irrational decision? The easy answer is to label […]
Ninety-three percent of us believe we’re above-average drivers. Statistically impossible, of course, but it reflects something wonderful and problematic about being human: we persistently experience a world in which we are above average. This same superiority bias shows up consistently in how leaders assess their communication abilities. In twenty-plus years of teaching executives and professionals,
The Blind Spot in Communication: Why Smart People Miss What’s Obvious to Others Read More »
You’re in a meeting. A colleague proposes a solution to a problem your team is facing. Something about it immediately irritates you – maybe the tone, maybe that this person is getting attention, maybe just that you didn’t think of it first. Before you’ve consciously processed the idea’s merits, you’re already formulating your critique. Or
Why You Attack Good Ideas: The Neuroscience of Conversational Self-Sabotage Read More »
